FAQs

Of course not! Unless it is a tropical storm or a snowfall so great that it is dangerous to go outside, the walks are always done. The route is adapted to minimize contact with rain or snow, but the tour is done the same.

Children under 13 will not have to pay for any excursion made with us, except for Stirling Castle, where they only have to pay the entrance fee: minors between 5 and 15 years old pay £ 9.60, and children under 5 years old free.

It is advisable to book to participate in our tours, so you make sure you do not run out of place. The reservation can be made through this website and, once you have booked, you will receive a confirmation email.

However, you also have the option of showing up at the point of departure, where you can pay by card or cash. In this case, it is advisable to arrive 15 minutes before the tour starts to be able to start on time.

When you make a reservation through our system there is an option that allows you to enter your promotional code.

The average is 90 minutes, although the time will fly by, even for people who are not used to walking.

All our tours will be carried out normally, and the capacity of the groups will be of a maximum of 10 people.

Recommendations to prevent contagion and / or spread to seconds:

• Wash your hands frequently with soap and water or with a disinfectant that contains alcohol.
• Cover your mouth and nose with a bent elbow or a tissue when coughing or sneezing and dispose of the tissue in a closed trash.
• Avoid direct contact with a person who has a cold or flu symptoms.
• See a doctor in case of fever, cough or difficulty breathing.

If you have any questions about COVID-19, feel free to contact us.

No, showing it on your phone is just fine - please think about the environment before printing things on paper!

All of our Edinburgh Tours depart from 351/369 High Street (Royal Mile, Edinburgh, EH1 1PW) outside the “Thistle do Nicely” shop.

All of our Glasgow Tours depart from the statue of Queen Victoria on horseback in George Square (30 George Square, Glasgow, G2 1EQ).

All of our Stirling Tours depart from opposite Caffè Nero, 2-4 Port Street, Stirling, FK8 2DL

The average is 90 minutes, but you can check the timings of each individual tour throughout this website; however, the time will fly by, even for people who are not used to walking!

You can book by phone, WhatsApp (007854241927), email (info@scotlandcitytours.com) or online through our website www.scotlandcitytours.com.

We recommend booking a place on our tours, as sometimes we can run out of spaces. Reservations can be made through this website, and once you have booked, you will receive a confirmation email.

However, you can also just show up at the start point and see if there are spaces available then, and pay by card or cash. In this case, we advise arriving 15 minutes before the tour begins, so we can still start on time.

You don’t need to pay for children under 5 years of age on any of our tours.

Yes, you can join all our tours with a pet, except for Edinburgh Castle and Stirling Castle, where only guide dogs are allowed inside the Castles.

If you would like to change your tour reservation, please notify us by phone, WhatsApp (00447858241927) or email (info@scotlandcitytours.com).

If you haven’t received your confirmation email within 24 hours of making your reservation, please contact us by phone, WhatsApp or email.

Yes, any Free Tour reservation can be cancelled free of charge up to the day of the tour.

The Glasgow Murals Tour can be cancelled free of charge up to 24 hours before the start of the tour. Cancellations made after this time will not be refunded.

The Edinburgh Castle and Stirling Castle Tours can be cancelled free of charge up to 72 hours before the start of the tour. Cancellations made after this time will not be refunded.

Of course not! Unless there’s a serious thunderstorm or snowfall so heavy that it's dangerous to go outside, our tours always continue as planned. The route may be adapted to seek shelter from rain or snow where possible, but the tour content remains the same.

Yes, all our tours require a minimum number of people for the activity to take place. If the tour is cancelled due to lack of participants, we will advise you on alternative options.

When you make a reservation through our online booking system, there is an option where you can enter any promotional codes.

The average is 90 minutes, but you can check the timings of each individual tour throughout this website; however, the time will fly by, even for people who are not used to walking!